THE HIGHLIGHTS
Most common FAQ up top. For more dirt scroll down.
Multiple Shipments – if you ordered more than one item, you’ll receive multiple shipments. Eg: A mug, notebook and pillow will come in 3 shipments. So calm your tits – your order isn’t incomplete, the rest is on the way.
Shipping Delays – every item is printed to order, which takes 3-7 days. Plus ship time, which late 2020 can be much slower than usual. Please be patient.
Shipment Tracking – you will NOT receive a shipment email or tracking number (due to multiple shipments explained above). If you’re concerned please contact me (owner/designer Katie) using the form below, including your order number.
Customs Fees – Shipments outside the USA may be charged a customs fee – it’s unlikely but possible – I don’t give refunds or for orders returned due to unpaid duties.
Broken or incorrect item? – that ain’t right. Message me below within 5-days of receipt. I’ll reply shortly requesting photos, so please have those ready to email.
Where are your goods made? – everything is designed in the USA by a British designer (me, Katie) then “made to order” using a “print on demand” process by various Production Partners around the world, who source some of their item blanks and/or materials from China and/or Poland.
Returns – due to the “print on demand” nature of my business, I don’t accept returns for any reason except something arrives damaged, or doesn’t arrive at all – provided I’m notified within the time-frames outlined below.
More detailed dirt – ALL OF IT – entirely:
WTF?
Insulting Gifts designs are created by me – owner/designer Katie. I sell carefully curated quality products featuring my original designs, and collaborate with production partners around the world to bring you fabulous goods that I personally own and use.
Your Insulting Gifts are not pulled off a shelf, but “made to order” especially for you using a “print on demand” process. So making your order takes a few days – how long exactly depends on the production partner, their location, and their distance from you.
If you order more than one item you will receive multiple shipments – eg: mugs, pillows and travel mugs will arrive in 3 different shipments. Because different goods come from different production partners – don’t worry if you only receive part of your order – the rest is on the way in more shipments.
You will NOT receive a shipment email or tracking number (due to multiple shipments explained above). If you’re concerned please contact me (owner/designer Katie) using the form below, including your order number.
Like many businesses, my production partners’ schedules have been affected by Covid. Some items are taking longer to make. And some are also taking longer to ship, depending on the carrier and where you are in the world.
Because delays change sometimes daily – it’s impossible to update production and shipping times here. Please know that everything is happening as fast as humanly possibly – I ask for your continued patience – and sincerely thank you for how patient you’ve all been so far.
Where do you ship to?
I’m a British designer based in the USA – but everything I sell is shipped worldwide, except notebooks (currently USA but working on worldwide distribution).
Where are your goods made?
My goods are made in the USA, Mexico, Spain, Latvia, Australia and soon Canada. Everything I sell is DESIGNED in the USA by a British Designer (me) and MADE either in the USA, or in one of the these production facility countries.
Where your order is made depends on 3 factors – 1) what you order, 2) where you are in the world and which production facility is closest to you for the least shipping cost, and 3) availability of production in the the country closest to you (if they are busy your order gets routed to the next closest country).
Blanks for most of my goods are made in China. It’s unavoidable for some items, like the device you’re probably using to view this website. My production partners DO ask ALL of their suppliers to sign an Anti-Slavery or Forced-Labor certificate acknowledging that they will comply with all applicable laws that prohibit slavery and human trafficking.
Shipments & tracking
If you order more than one item you will receive multiple shipments – eg: mugs, pillows and travel mugs will arrive in 3 different shipments. Because different goods come from different production partners – don’t worry if you only receive part of your order – the rest is on the way in more shipments.
Due to multiple shipments – you will NOT receive a shipment email or tracking number.
If you have any concerns at all about your order, status, tracking – don’t hesitate to contact me so I can look into it.
Customs & import duties
Please be aware that there is always a chance of the customs asshats in your country charging import duty fees – I have zero control over this.
In reality it very rarely happens (only a few times in 3 years) – however please note that you are liable for any fees charged by customs, and I do not refund if you refuse the shipment due to import duties and it’s returned to my production partner.
Returns
Due to the nature of my goods being “print on demand” I don’t accept returns on any orders – for any reason other than something arrived damaged, or didn’t arrive at all.
Quality Issue – every order is carefully inspected for quality during production and before shipment – however should you notice a quality issue please contact me immediately. Any claims for misprinted/damaged/defective items must be submitted within 5 days after receiving your order, otherwise I will not be able to consider offering a refund or replacement for quality issues.
Lost in Transit – for packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at my expense.
Wrong Address – if you provide an address that is considered insufficient by the courier, the shipment will be returned to my production partner. You will be liable for reshipment costs once I’ve confirmed an updated address with you.
Unclaimed Shipments – shipments that go unclaimed (meaning you didn’t pick it up after the carrier left you a notice) are returned to my production partner, and you will be liable for the cost of reshipment.
Wholesale
My business has grown fast and I’m still figuring out wholesale — right now I’m not able to offer much of a discount unless order quantities are 25 to 50 items or more. I’ve had a lot of wholesale inquires, and will get this figured out in the new year. Please contact me and I’ll put you on my list for wholesale.
Why are your insults 6 words or less?
Insults are a fine art. Less is more and if you can’t say it in 6 words, you’re probably just ranting.
Can I design for you?
There’s only one CEB (Chief Executive Bitch) around here, and I design everything. However if you suggest something and I end up using all of it on one of my designs, I’ll send you a freebie. In this event you grant me full copyright ownership and authorship of any phrases and/or designs you suggest.
Care of your Insulting Gifts
Best practices for keeping your shit lookin’ fine:
Large Mugs
- Dishwasher and microwave safe
- Ceramic 15 oz
Travel Mugs (aka “Viking Tumblers”) – 20oz
- Hand wash both mug and lid
- Double wall vacuum stainless steel with copper lining
- Press in, twist closure plastic lid – comes apart in 2 pieces
Water Bottles – 15 oz
- Hand wash
- Stainless steel with vacuum insulation
Pillows
- Machine-washable zippered cover
- Handwash shape-retaining polyester insert
- 100% polyester case and insert
- Printed, cut, and hand-sewn
Notebooks
- Printed on the cover only
- Wipe cover with a dry cloth if needed
- 6.50 x 8.75 inch
- 80 ruled pages
Handy shopping links
My website is a bit of a ShitShow, because I’ve grown fast and added lots of goods rather quickly. Nobody seems to have noticed this, but my home page is still all about pillows, from back when when that’s all I used to sell.
I will be updating the home page, and vastly improving navigation in the new year, making it much easier to find things.
In the meantime –
Holiday Mugs – Watercolor Collection
Copyright infringement
All designs featured on this website and all Insulting Gifts social media pages are worldwide ©2020 Insulting Gifts, All Rights Reserved. All copyright infringements are vigorously pursued.
